Return Policy
Return & Exchange Policy
At [Your Store Name], we want you to be completely happy with your purchase. If for any reason you're not satisfied, we are here to help. Please read our return and exchange policy carefully to ensure a smooth and hassle-free process.
General Return Information
We accept returns and exchanges on most items within 30 days of your purchase date. To be eligible for a return or exchange, your item must be in its original condition — unused, unworn, and with all original tags, packaging, and labels intact. Items that are used, damaged, or returned without the original packaging may not be accepted.
How to Initiate a Return or Exchange
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Contact Us: To start a return or exchange, please reach out to our customer support team at [email address] or [phone number]. Include your order number, the item(s) you wish to return, and the reason for the return. We will provide you with the necessary instructions to complete the process.
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Return Shipping: You are responsible for the return shipping costs, unless the item was defective or damaged upon arrival. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.
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Condition of Returns: Items must be returned in their original condition — unused, undamaged, and in the original packaging. We reserve the right to refuse returns that don’t meet these criteria.
Refunds
Once your returned item is received and inspected, we will notify you by email whether your return has been approved or rejected. If approved, your refund will be processed to the original payment method. Please note:
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Processing Time: Refunds typically take 7-10 business days to process, depending on your payment provider.
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Partial Refunds: If the returned item is damaged or shows signs of use, we may issue a partial refund.
Exchanges
If you’d like to exchange an item for a different size, color, or product, please contact our customer support team. We will guide you through the exchange process. Exchanges are subject to availability, and any price differences will be adjusted during the exchange.
Non-Returnable Items
Certain items are non-returnable, including:
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Personalized or custom-made items
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Gift cards
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Sale or clearance items
Please check the product description for any exclusions before purchasing.
Damaged or Defective Items
If your item is damaged or defective, we apologize for the inconvenience! Please contact us immediately at [email address] with your order number, and we’ll arrange for a replacement or refund. You may be required to send us photos of the damage or defect.
Late Returns
Returns or exchanges made outside the 30-day window are not eligible for a refund or exchange. We recommend initiating any returns or exchanges as soon as possible to ensure eligibility.
Gift Returns
If you received an item as a gift and would like to return or exchange it, we can offer you a store credit for the value of the product. Please contact us for assistance with gift returns.